Mind Jersey Privacy Policy

Privacy policy

Mind Jersey wants everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information that is shared with us will be looked after or used. We are committed to treating you with respect and openness. This privacy policy sets out how we collect, use and store personal information (this means any information that identifies or could identify an individual).

How we collect information about individuals

Many of our services may require the supply of personal information. When contacting us, we may ask for details such as your name, email address and telephone number. If you choose to register for our newsletter, we will require personal information including your name and email address.

How we collect information about individuals

We want to make sure that individuals receive the communications that are most relevant to them, be it through visiting our website or receiving Emails, post or phone calls. We want to make sure that individuals receive the best attention when they book on an event, become a member or make a donation. We collect personal information in the following ways:

When an individual interacts with us directly:

This could be about our activities, registering for training or an event, making a donation, asking a question about mental health, applying for a job or volunteering. This includes in response to a phone call, a visit to our website, making a purchase from our shop or getting in touch through the post or in person.

When you interact with us through a third parties:

This could when making a donation through a third party such as Just Giving or one of the other agencies that we work with.

What We Do With The Information We Collect

Personal information we collect includes details such as name, date of birth, email address, postal address, telephone number as well as information provided in any communications.

We will mainly use this information to:

  • Process donations or another payment.
  • Provide the services or goods that may have been requested.
  • Provide updated important administrative messages about a donation, an event or services or goods that have been requested.

We may also use your personal information to:

  • Contact an individual about our work and how s/he can support Mind Jersey.
  • Invite individuals to participate in surveys or research.

If personal experience or experiences of a friend or a relative are shared with us we may collect this health information. If sensitive personal information is provided by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this privacy policy.

A special note about the sensitive personal information we hold

Data protection law recognises that some categories of the personal information are more sensitive. Sensitive personal information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs. We will only use this information for the purposes of dealing with the enquiry or training request and when quality monitoring or evaluating the services we provide.

We will not pass on details to anyone else without the express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation.

Profiling: making our work more unique to you

We want to improve how we talk to individuals and the information we provide through our website, services, products and information. To do this we sometimes use profiling and screening methods so that we can better understand our supporters, their preferences and needs so as to provide a better experience for them.

You can of course opt out of this activity at any time by contacting Mind Jersey at admin@mindjersey.org or telephoning 01534 880317

Legal basis for using your information

In some cases, we will only use personal information where we have consent or because we need to use it in order to fulfil a contract (for example, if an individual has signed up to a training course). However there are other lawful reasons that allow us to process personal information and one of those is called ‘legitimate interests’. This means that the reason we are processing information is because there is a legitimate interest for Mind Jersey to process this information to help us to achieve our vision of ensuring that everyone experiencing mental health problem gets both support and respect.

Whenever we process personal information under the ‘legitimate interest’ lawful basis we make sure that we take into account an individual’s rights and interests and we will not process this personal information if we feel that there is an imbalance.

Marketing

We will only contact an individual about our work and how they can support Mind Jersey by phone, email or text message, if they have agreed for us to make contact in this manner.

These choices can be updated or stopped at any time by contacting admin@mindjersey.org

The personal information we collect about you will mainly be used by our staff (and Volunteers) at Mind Jersey so that they can support you. We will never sell or share personal information with organisations so that they can make contact for any marketing activities. Mind Jersey may however share information with our trusted partners and suppliers who work with us on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes.

Legal disclosure

We may disclose information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).

Keeping your information safe

We take looking after information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss. Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect personal information sent to us this way we cannot guarantee the security of the data transmitted to our site.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or web sites that have links on our site may collect personally identifiable information. This privacy statement does not cover the information practices of those website or advertisers.

How long do we hold information for?

To opt out of a third-party vendor’s use of cookies, visit the Network Advertising Initiative opt out page. If you want to opt out of our emails, fill in the contact form on our website. Please note that deciding to opt out of cookies for your browser may prevent webpages from functioning correctly.

Access to your personal information

Individuals have the right to request access to a copy of the personal information that we hold, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. Requests for access are free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.

Right to object

Individuals can object to our processing of personal information where we are relying on a legitimate interest (or those of a third party) and there is something particular about their situation which makes them want to object to processing on this ground.

Rectification

Individuals can ask us to change, delete or correct any inaccurate personal information held. This also applies when information is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

Portability

You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

No automated-decision making

Automated decision–making takes place when an electronic system uses personal information to make a decision without human intervention. Individuals have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact unless they have given consent. We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

Monitoring

Communications with our teams (including by telephone or email) may be recorded or used for training but will always remain anonymous.

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